Our response to covid-19:

Shop rules and safety guidelines for reopening:

THESE ARE UNPRECEDENTED TIMES. IF AFTER READING OUR PROTOCOLS, YOU FEEL AS THOUGH WE ARE NOT THE RIGHT FIT FOR YOU, WE UNDERSTAND. IF YOU DECIDE, HOWEVER, THAT YOU WANT TO GO AHEAD AND ACCESS OUR SERVICES, YOU WILL BE EXPECTED TO ADHERE TO ALL SALON PROTOCOLS. 

 

APPOINTMENT ONLY. NO WALK INS. CLOSED EVERY MONDAY 

 

PLEASE BE CONSIDERATE WITH THE HOURS THAT YOU TEXT US AS EVERYTHING GETS SENT TO OUR PERSONAL PHONES AND WE DO NOT BRING THE APPT BOOK HOME WITH US AFTER HOURS.  ALSO, PLEASE DO NOT MESSAGE US ON MONDAYS.UNLESS YOU GET WRITTEN CONFIRMATION, YOUR APPT IS NOT YET SCHEDULED.  

YOU WILL BE ASKED SCREENING QUESTIONS + ASKED TO READ THE PROTOCOLS BEFORE EACH APPT REQUEST,  YES, EVEN IF YOU "KNOW" THEM/ HAVE BEEN ASKED TO BEFORE. WE ASK SCREENING QUESTIONS AND ASK YOU TO READ OUR PROTOCOLS  TO KEEP YOU AND THOSE AROUND YOU SAFE. PROTOCOLS ARE UPDATED CONSTANTLY. IF YOU DO NOT WANT TO ANSWER OUR QUESTIONS EACH TIME, WE INVITE YOU TO FIND AN ALTERNATIVE SALON ASWE VALUE THE SAFETY OF ALL ABOVE CONVENIENCE. 

*MASKS REQUIRED FOR ENTRY*  

-DO NOT TAKE OFF INSIDE

-COVERING NOSE +MOUTH. 

​-NO MASKS WITH VALVES 

-NO NECK GAITERS (INEFFECTIVE)

-NO PURSES,BAGS.BACKPACKS. LEAVE THEM AT HOME. IF YOU ARRIVE WITH THEM, YOU WILL NEED TO PUT THEM IN YOUR CARS/ RETURN WITHOUT THEM. THEY ARE NOT ALLOWED INSIDE. 

 

ONLY PHONE, KEYS, AND PAYMENT METHOD CAN BE TAKEN INSIDE. SMALL DISPOSABLE ZIPLOC WILL BE FINE FOR THOSE ITEMS.

-NO DRINKS/ NO FOOD

NO WATER BOTTLES/ THERMOS/ MUGS/ ECT. PLEASE HYDRATE WELL BEFORE COMING INTO THE SALON.

​-NO EXTRA GUESTS, ONLY THOSE BEING SERVICED. 

 ​

IF YOU FEEL SICK, HAVE FELT SICK IN THE LAST 14 DAYS  LEADING UP TO YOUR APPOINTMENT, YOU WILL NEED TO RESCHEDULE. EVEN IF YOU THINK IT MAY BE A "COLD OR ALLERGIES". THIS INCLUDES IF YOU HAVE BEEN LIVING WITH/ BEEN AROUND SOMEONE PRESUMED, SUSPECTED, OR CONFIRMED TO BE SICK. 

 

IF YOU ARE DISPLAYING ANY OF THE  SYMPTOMS BELOW, EVEN IN THE LAST 14 DAYS, YOU MAY NOT COME IN. 

-RUNNY NOSE-

-SNEEZING-

- COUGHING-

-FEVER-

-CHILLS-

-SORE THROAT-

IF YOU HAVE LEFT THE STATE OF MA WITHIN THE LAST 14 DAYS WE WILL NEED TO KNOW WHICH STATE(S) YOU VISITED AND YOUR RETURN DATE. IF YOU ARE VISITING MA WITHIN THE LAST 14 DAYS WE WILL NEED TO KNOW WHAT STATE YOU CAME FROM AND DATE . YOU MUST QUARANTINE FOR THE FULL 14 DAYS IF ASKED OR RECOMMENDED TO, BEFORE YOU CAN COME GET YOUR NAILS DONE.  

 THE DOORS ARE LOCKED. WHEN YOU ARRIVE,  PLEASE WAIT OUTSIDE. WE  WILL OPEN THEM AND LET YOU IN WHEN WE ARE READY. PLEASE MAINTAIN SOCIAL DISTANCING AT ALL TIMES. 

EVERY GUEST IS REQUIRED TO SIGN A MANDATORY WAIVER/ UPON ARRIVAL. WE WILL TAKE YOUR TEMPERATURE (NO TOUCH THERMOMETER)  YOU WILL THEN WASH YOUR HANDS FOR 20 SECONDS WITH SOAP+ WATER/ OR USE SANITIZER FOR 20 SECONDS+ PICK OUT YOUR COLOR .( ANYONE WITH A TEMPERATURE READING OF 99.0+ 2X WILL NOT BE SERVICED) 

 

​ WE CANNOT SEAT YOU DIRECTLY NEXT TO YOUR FRIEND/ FAMILY MEMBER EVEN IF YOU BOTH HAVE APPOINTMENTS AT THE SAME TIME. EVERYONE, YOUR NAIL TECH INCLUDED NEEDS TO BE ABLE TO MAINTAIN SOCIAL DISTANCING WHENEVER POSSIBLE.

DRYING STATIONS UNAVAILABLE AS THEY ARE COMMUNAL + INHIBIT SOCIAL DISTANCING. IF YOU CHOOSE TO DO REGULAR POLISH YOU WILL BE ASKED TO DRY ON THE WAY HOME. YOU MAY WANT TO CONSIDER GEL POLISH WHICH DRIES RIGHT AWAY. PLEASE NOTE THAT THE CHEMICALS FOUND IN CLEANING PRODUCTS MAY BREAK DOWN POLISH FASTER THAN NORMAL. 

WE WELCOME CASH. (WE GET CHARGED A % AND  FEE FOR EVERY CREDIT/ DEBIT TRANSACTION). GRATUITY IS CASH ONLY. WE ACCEPT APPLE PAY, WE ALSO ACCEPT CONTACTLESS PAYMENT METHODS :)

​​​

​TO MAKE AN APPOINTMENT  YOU CAN TEXT US AT 508-625-0381 TUESDAY THROUGH  SUNDAY.

 

DURING THE WORK DAY, WE RESPOND TO APPOINTMENT REQUESTS BETWEEN CLIENT SERVICES. WE DO NOT HAVE A RECEPTIONIST SO YOU MAY EXPERIENCE UNEXPECTED WAIT TIMES WHEN WE ARE PHYSICALLY WORKING ON CLIENT SERVICES.  THANK YOU FOR YOUR PATIENCE. 

PLEASE ALSO BE AWARE THAT OUR HOURS HAVE CHANGED. THE CONTRACTORS ARE NOT WORKING AS MANY HOURS AS BEFORE/ WE ARE CLOSING EARLIER. PLEASE REACH OUT TO US SHOULD YOU HAVE ANY QUESTIONS. 

 

IN YOUR APPT REQUEST, PLEASE INCLUDE:

1.FIRST + LAST NAME

2.PHONE NUMBER 

3.DATE TIME

4. SPECIFIC SERVICE REQUESTS;GEL/REGULAR?,  DIP POWDER/ BASIC MANI?  SPA PEDI/ REGULAR? DO YOU ALSO NEED GEL TAKE OF/  DIP TAKE OFF? EXTENSIONS/ NO EXTENSIONS?

5. DID YOU WANT A SPECIFIC TECH? IF NOT SPECIFIED, IT WILL BE BASED ON WHOMEVER IS AVAILABLE

6. IF YOU DON'T SPECIFY, WE WILL ASSUME YOU WANT A BASIC PEDI WITH REGULAR  POLISH AND A BASIC MANI WITH REGULAR POLISH AND WILL BOOK ONLY ENOUGH TIME FOR THAT.

 

CORRECT WAY TO BOOK:

"This is Joe Smith. I would like to see if you have a appointment available for Tuesday July 7th at 9 AM for myself. I would like a Gel polish Manicure and a basic pedicure with regular polish. My phone number is 333-333-3333"

 

​INCORRECT WAY TO BOOK:

"You got any appointments this week" 

****THE BELOW DOES NOT APPLY TO THOSE WHO ARE SICK/ EXPERIENCING SYMPTOMS THAT NEED TO CANCEL. YOU MAY CANCEL AT ANY TIME.***

**WE ARE AT LIMITED CAPACITY. IF YOU NEED TO CANCEL OR RESCHEDULE YOUR APPOINTMENT, YOU WILL NEED TO LET US KNOW 24 HOURS IN ADVANCE OR YOU WILL BE CHARGED FOR 100% OF THE COSTS OF SERVICES. IN ADDITION, YOU WILL NOT BE ABLE TO REBOOK WITH US UNTIL IT IS PAID. THIS INCLUDES NO SHOWS.  IF YOU ARE LATE, WE MAY NEED TO RESCHEDULE YOUR APPOINTMENT.  

DUE TO COVID 19 AND SAFETY CONCERNS, WE ARE CURRENTLY NOT BOOKING APPOINTMENTS FOR CHILDREN UNDER 10 YEARS OF AGE.  IF YOU ARE LOOKING TO SCHEDULE AN APPOINTMENT FOR AN ADULT AND A CHILD OVER THE AGE OF TEN, THE ADULT AND CHILDS SERVICES SHOULD BE AROUND THE SAME AMOUNT OF TIME.  IF AN ADULT SERVICE TAKES AN HOUR AND THE CHILDS SERVICES TAKES 15 MIN, THE CHILD WOULD HAVE TO WAIT FOR 45 MIN AND THERE ARE NO DRYERS OR WAITING AREAS IN THE SALON PER COVID SAFETY PROTOCOLS. 

OUR SALON DOES NOT TOLERATE HARASSMENT, VERBAL/ PHYSICAL ABUSE, THREATS OR PUBLIC DISTURBANCES OF ANY KIND. IF ANY OF THE ABOVE OCCURS YOU WILL BE ASKED TO LEAVE IMMEDIATELY AND CRIMINAL CHARGES MAY BE FILED, IF NECESSARY. WE ARE ALL HUMAN BEINGS. WE WILL TREAT YOU WITH RESPECT AND EXPECT THE SAME FROM YOU. 

THANK YOU

-ZEN​

 

*Following infection control recommendations provided by the U.S. Centers for Disease Control and Prevention, the Occupational Safety and health Administration (OSHA), and the MA Board of Cosmetology, MA reopening advisory board, Department of Health (DPH)+ Covid command center*

ZEN NAIL SPA LLC

BY APPOINTMENT ONLY

Text us at 508-625-0381

TUESDAY- SUNDAY

©2016 BY ZEN NAIL SPA LLC. PROUDLY CREATED WITH WIX.COM