Our response to covid-19:

Shop rules and safety guidelines for reopening:

CLIENTS WHO WANT TO RECEIVE SERVICES ARE REQUIRED TO CAREFULLY READ OUR MANDATORY PROTOCOLS + TO AGREE TO ABIDE BY THEM IN ORDER TO MAKE APPOINTMENTS. IF ANYONE IS FOUND TO BE IN VIOLATION OF THESE PROTOCOLS, THEY WILL BE ASKED TO EXIT THE BUILDING + WILL NOT BE ALLOWED TO MAKE FUTURE APPOINTMENTS. LETS WORK TOGETHER TO KEEP ZEN A SAFE AND RELAXING SPACE FOR ALL.

PLEASE REVIEW THESE BEFORE EACH VISIT. 

APPOINTMENTS ONLY + CLOSED MONDAYS.

IF YOU ARE SICK/PRESENTING  SYMPTOMS OF ILLNESS, DO NOT COME. THIS INCLUDES + EXTENDS TO, IF YOU HAVE BEEN LIVING WITH/ BEEN AROUND SOMEONE PRESUMED, SUSPECTED, OR CONFIRMED TO BE SICK.

 

IF YOU HAVE LEFT THE STATE OF MA WITHIN THE LAST 14 DAYS DO NOT COME IN. IF YOU ARE A VISITOR FROM ANOTHER STATE VISITING MA WITHIN THE LAST 14 DAYS DO NOT COME IN. YOU MUST QUARANTINE FIRST, IF ASKED OR RECOMMENDED TO, BEFORE YOU CAN COME GET YOUR NAILS DONE.

**WE ARE AT LIMITED CAPACITY. IF YOU NEED TO CANCEL OR RESCHEDULE YOUR APPOINTMENT, YOU WILL NEED TO LET US KNOW 24 HOURS IN ADVANCE OR YOU WILL BE CHARGED FOR 100% OF THE COSTS OF SERVICES. IN ADDITION, YOU WILL NOT BE ABLE TO REBOOK WITH US UNTIL IT IS PAID. THIS INCLUDES NO SHOWS.  IF YOU ARE LATE, WE MAY NEED TO RESCHEDULE YOUR APPOINTMENT. CLIENTS REPEATEDLY LATE (2X) WILL NOT BE ABLE TO MAKE FUTURE APPOINTMENTS. WHILE WE KNOW THAT YOU LEAD BUSY LIVES, PLEASE ALSO CONSIDER THAT THIS IS OUR LIVELIHOOD.  

 

*MASKS ARE REQUIRED TO BE ON FOR  ENTRY*  DO NOT TAKE YOUR MASK OFF WHILE INSIDE OUR PREMISES OR YOU WILL BE ASKED TO LEAVE. MASKS NEED TO  COVER BOTH NOSE + MOUTH. ​

 

-NO DRINKS 

-NO PURSES

​-NO EXTRA GUESTS 

-NO WAITING AREA

 NO EXCEPTIONS SO PLAN ACCORDINGLY. 

​ONLY KEYS, FORM OF PAYMENT, SHOULD BE BROUGHT INSIDE. IF YOU CHOOSE TO BRING YOUR PHONE IN, DISINFECT YOUR PHONES BEFORE ENTRY/ IMMEDIATELY. 

 

WHEN YOU ARRIVE,  HEAD TO THE FRONT DOORS + WAIT OUTSIDE WITHOUT BLOCKING THE ENTRANCE. THE DOORS ARE LOCKED.  *WE* WILL OPEN THEM AND LET YOU IN WHEN WE ARE READY. PLEASE MAINTAIN SOCIAL DISTANCING AT ALL TIMES. 

​YOU WILL BE ASKED SCREENING QUESTIONS WHEN YOU ARRIVE.

(MANDATORY WAIVER) + YOUR TEMPERATURE WILL BE CHECKED WITH A NO TOUCH THERMOMETER. YOU WILL THEN WASH YOUR HANDS FOR 20 SECONDS WITH SOAP+ WATER/ OR USE SANITIZER FOR 20 SECONDS+ PICK OUT YOUR COLOR .(ANYONE WITH A TEMPERATURE READING OF 99.0+ 2X IN A ROW WILL NOT BE SERVICED) 

​​WE CANNOT SEAT YOU DIRECTLY NEXT TO YOUR FRIEND/ FAMILY MEMBER EVEN IF YOU BOTH HAVE APPOINTMENTS AT THE SAME TIME. EVERYONE, YOUR NAIL TECH INCLUDED NEEDS TO BE ABLE TO MAINTAIN SOCIAL DISTANCING WHENEVER POSSIBLE.

DRYING STATIONS ARE NOT AVAILABLE AS IT IS COMMUNAL + INHIBITS SOCIAL DISTANCING. IF YOU CHOOSE TO DO REGULAR POLISH YOU WILL BE ASKED TO DRY ON THE WAY HOME. YOU MAY WANT TO CONSIDER GEL POLISH WHICH DRIES RIGHT AWAY. PLEASE NOTE THAT THE CHEMICALS FOUND IN CLEANING PRODUCTS MAY BREAK DOWN POLISH FASTER THAN NORMAL. 

WE WELCOME CASH. (WE GET CHARGED A % AND  FEE FOR EVERY CREDIT/ DEBIT TRANSACTION). GRATUITY IS CASH ONLY. WE ACCEPT APPLE PAY, WE ALSO ACCEPT CONTACTLESS PAYMENT METHODS. 

​WE ARE THE FIRST + ONLY NAIL SALON IN METROWEST THAT HAS BEEN PROFESSIONALLY TREATED WITH AN EPA APPROVED 2 STEP ANTIMICROBIAL SURFACE COATING + PROTECTANT THAT KILLS UP TO 99.9 % OF GERMS, BACTERIA, VIRUSES, FUNGI, MOLD, AND OTHER HARMFUL MICROBES THAT COME INTO CONTACT WITH IT. IT IS ODORLESS, NON TOXIC, DOES NOT DISSIPATE AND IS SAFE. THIS TREATMENT CONTINUOUSLY AND PERPETUALLY SELF SANITIZES ON CONTACT. WE TREATED EVERYTHING INCLUDING HIGH TOUCH AREAS SUCH AS DOORS, SWITCHES, TABLES, CHAIRS, FLOORS, WALLS, NAIL POLISHES, EVEN INSIDE OUR AIR DUCTS AND HVAC SYSTEM. THIS IS JUST AN ADDED LAYER OF PROTECTION IN ADDITION TO THE EXTENSIVE CLEANING AND PROTOCOLS WE ALREADY HAVE IN PLACE. CHECK OUT THE PICTURES AND VIDEO BY CLICKING ON THE LINK BELOW.

WE HAVE SNEEZE GUARDS UP + PARTITIONS BETWEEN STATIONS. WE WEAR MASKS. WE CLEAN WITH EPA APPROVED PRODUCTS. EVERY CHAIR/ TABLE IS THOROUGHLY CLEANED AFTER EACH CLIENT. ALL TECHS HAVE DAILY TEMPERATURE CHECKS.

​DUE TO INFLATION, AN INCREASE IN THE COST OF SUPPLIES, AND TO OFFSET THE COSTS OF FORCED CLOSURES, THERE IS AN INCREASE IN THE COST OF SERVICES. 

TO MAKE AN APPOINTMENT  YOU CAN TEXT US  AT 508-625-0381 TUESDAY - SUNDAY.  **WE ARE OFF ON MONDAYS **.  WE ARE TEXTING FOR APPOINTMENTS NOW INSTEAD OF CALLING BECAUSE WE NEED TO BE ABLE TO SEND YOU INFORMATION THAT YOU NEED TO READ AND AGREE TO BEFORE WE CAN CONFIRM YOUR APPOINTMENT. 

PLEASE INCLUDE:

FIRST AND LAST NAME +PHONE NUMBER 

-DATE AND TIME REQUEST

 

-SPECIFIC SERVICE REQUESTS; 

GEL POLISH OR REGULAR?,

DIP POWDER OR BASIC MANI?

SPA PEDI OR REGULAR? 

DO YOU ALSO NEED GEL TAKE OFF OR DIP TAKE OFF? EXTENSIONS OR NO EXTENSIONS?

IF YOU DON'T SPECIFY, WE WILL ASSUME YOU WANT A BASIC PEDI WITH REGULAR  POLISH AND A BASIC MANI WITH REGULAR POLISH AND WILL BOOK ONLY ENOUGH TIME FOR THOSE SERVICES. 

- ARE YOU LOOKING FOR A SPECIFIC TECH? IF NOT SPECIFIED, IT WILL BE BASED ON WHOMEVER IS AVAILABLE.

 

​-APPOINTMENTS ARE BOOKED IN THE ORDER THEY ARE RECEIVED. PLEASE BOOK IN ADVANCE WHENEVER POSSIBLE.   YOU MAY EXPERIENCE UNEXPECTED WAIT TIMES WHEN WE ARE PHYSICALLY WORKING ON CLIENT SERVICES. WE RESPOND TO APPOINTMENT REQUESTS IN BETWEEN CLIENTS. TO CANCEL OR RESCHEDULE YOU MAY ALSO TEXT US AS LONG AS THERE IS 24 HOURS NOTICE. UNTIL YOU GET WRITTEN CONFIRMATION YOUR APPOINTMENT IS NOT GUARANTEED. PLEASE BE PATIENT WITH US. THIS IS THE NEW NORMAL AND THERE A LEARNING CURVE.

CORRECT WAY TO BOOK:

"This is Joe Smith. I would like to see if you have a appointment available for Tuesday July 7th at 9 AM for myself. I would like a Gel polish Manicure and a basic pedicure with regular polish. My phone number is 333-333-3333"

 

​INCORRECT WAY TO BOOK:

"You got any appointments this week" 

FOR THE COMFORT AND RELAXATION OF ALL GUESTS,  NO PHONE CONVOS ALLOWED. 

​THANK YOU FOR YOUR COOPERATION. THIS IS THE NEW NORMAL AND IN ORDER TO OPERATE, WE MUST DO SO SAFELY. 

 

-ZEN

​*Following infection control recommendations provided by the U.S. Centers for Disease Control and Prevention, the Occupational Safety and health Administration (OSHA), and the MA Board of Cosmetology, MA reopening advisory board, Department of Health (DPH)+ Covid command center*

ZEN NAIL SPA LLC

Text us at 508-625-0381

©2016 BY ZEN NAIL SPA LLC. PROUDLY CREATED WITH WIX.COM